NHTSA campaign 24V399000
Mack Trucks, Inc. recall 24V399000
Mack Trucks, Inc. (Mack) is recalling certain 2024 MMDe electric trucks. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of steering control and drive power.
Critical safety instruction
Do Not Drive
NHTSA includes this instruction on at least one record in the campaign. Check your VIN and follow the current instructions from NHTSA or the manufacturer.
Check your VINWhat can happen
A sudden loss of steering control and drive power increases the risk of a crash.
Repair
Owners are advised not to drive their vehicles until the remedy has been completed. Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 10, 2024. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0464.
Components
- Electrical system: Propulsion system: Traction battery: Management system/energy control module (bms/becm): Software
Affected years and models
A listed year and model does not mean every vehicle in that group is recalled. Use the VIN lookup to confirm a specific vehicle.